Shipping & Returns

General conditions of purchase & warranties

Purchases made at are subject to the general conditions of purchase contained in the page at the time attended the corresponding purchase order. The formalization of an order implies full acceptance of them.

These conditions have been set well in advance, in accordance with current legislation. Our products, provided they are used in normal or installed in accordance with existing standards, are guaranteed for a period of one year from the invoice date, in material and workmanship.

Not include defects caused by neglect, beatings, use or tampering, unsuitable voltage, improper installation, when appropriate, or materials under normal use wear.

In those incidents that justify the use of collateral are eligible for repair or replacement of the article, rebate or refund under the terms established by law.

To make use of the Guarantee, is essential to present proof of purchase. To enforce the Warranty, please contact our customer service center, via mail, telephone or fax.

Back guarantee

Items available in our store are backed by major commercial firms. Offering the highest quality and the best guarantee is the largest commitment to our customers.

If for any reason you are not satisfied with your product purchased through the Internet, has a period of 10 days, counting from the date of delivery to return it. In this case, shipping and collection paid by the customer. Before making such refund the customer must contact our sales department at the deadline via email, phone or fax which will indicate the return process. Any return without the prior communication will be met. To support the return of the product must be in perfect condition in its original packaging, unused, no scratches, no broken or damaged packaging and including all documentation accompanying the product and its accessories. The client must make a correct packaging to ensure damage-free transport. Once received and checked by our staff that the product was in the same condition as sent, we will proceed to refund the amount according to the method of payment by the customer.

Transportation insurance

All items with shipping insurance included in the price. Upon receipt of the material, it should make such checks of the state, and in case of deficiency must make the claim within 24 hours from receipt thereof. Lentisol otherwise accept any responsibility.

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